Microsoft Teams: A VoIP Solution
We have already explored some of the traditional methods that we use to communicate in our workplaces in the previous article, we concluded that – unfortunately – they don’t quite cut the cloth anymore. The quest for effective forms of communication must stay a primary business concern, without it, success and productivity in the workplace wouldn’t be possible.
Let’s look at some of the modern forms of communication and see where they may fit into your business.
Microsoft Teams: The Modern way to Communicate
Microsoft Teams is one of the newest additions to the 365 ecosystem – and has rapidly become an internationally renowned communicative business application. Teams has become one of the most successful applications of all time. What makes Teams so revolutionary is its ability to seamlessly integrate with the Microsoft 365 ecosystem, it offers a one stop shop for collaboration and file sharing, a place to coordinate tasks and schedule meetings.
VoIP – landline telephones better alternative
VoIP stands for Voice over Internet Protocol. VoIP is the phone service you are familiar with, just far much more jam packed and full of features – it makes it possible to call directly with a computer or a VoIP phone from anywhere on the globe, all whilst maintaining your level of service on the familiar usual contact number.
VoIP is cheap – in comparison to the alternative, this is one of the many reasons that it is the modern choice for many business owners around the world – they can communicate with their team no matter the circumstances.
Why VoIP?
Service mobility
Traditional phone systems offer no service mobility – they are assigned to a specific number at a specific location, which makes remote working impossible. The process of remote working with traditional telephony is long and drawn out, your team will have to remember the right codes and keys to dial on their devices in order for it to appear as the reputable company number when making calls, a process – that in the modern world – is far too laborious for a modern business to be successful.
The ‘office setting’ from anywhere
With VoIP you can produce levels of professionalism that mirror the office setting from anywhere on the globe – theoretically, you could be up a mountain, sit down with your laptop and get on with your workday (providing you have an internet connection). The particularly amazing thing about VoIP is that working out of the office setting has no effect on the service you offer your customer, the call is carried out in the same way, dialing the same familiar reputable number they always do; the call will be answered with the same professional greeting, and will be in line with company procedure as normal.
As we discussed briefly in the previous article, modern day customers are fickle, this means that the first point of contact can make the difference between a successful dialogue and a failed one.
VoIP allows your team to – quite literally – take the office home with them, it allows you to have a completely flexible team that can work from anywhere, your client will be oblivious none the less, and they will still receive the top-quality service you pride yourself in.
Client guarantees
Voicemail was once integral in businesses all over the globe – but, in modern times it has gradually become surplus to requirements. Voicemail is a far too long-drawn-out process – VoIP simply makes it obsolete, it gives you ultimate freedom over where your calls take place, for how long, and where they will be diverted to if no one answers. This way you can make guarantees to your customers that were previously impossible, you can confidently promise clients that you will always be contactable and actually mean it.
Reliability
VoIP – not only allows you to choose where your calls take place, but also allows you to work under any circumstances. For example, you and your team may be forced to leave the office for unforeseen circumstances, you can still work by simply moving to any new location with an internet connection.
Microsoft Teams Meetings: Modern meetings for a modern workplace
As we explored in the previous article – meetings have always been a difficult part of work.
But, with remote working becoming ever more popular, meetings in Microsoft Teams gives you the opportunity to plan your meetings in advance and automatically find a slot that works for the requested participants.
Teams makes it possible to use your time more productively, no longer will you waste your time organizing meetings, because the meeting experience can be brought directly to you, no matter your location on the globe. In these uncertain times, Teams allows you to continue working toward success, you can promote your company ethos and values, which can be an invaluable practice to modern business.
You must keep up with technological advances in the world, using modern technology to its full potential is the only way that you can ensure that your team, your suppliers, and arguably most importantly, your customers can communicate to the levels needed to thrive.
Armco IT: IT Support and Managed Services for Businesses Across York, North and East Yorkshire
There’s nothing we love more than seeing Yorkshire businesses flourish by harnessing the power of IT. Our team of dedicated engineers stands ready to help you overcome any technical challenge and deliver tailored solutions that help your business meet its goals and growth ambitions. From our base in Malton, we deliver proactive IT support and services across York, North and East Yorkshire. We have a strong track record in delivering impactful IT to clients across a wide range of sectors, including manufacturing, design and insurance, among many others. We focus on maintaining, optimising and securing your digital estate, so you can focus on the growth and success of your business. Contact our team and let us start our journey together today.